The National Health Insurance Company, known as Daman, stands as a prominent player in the health insurance sector of the United Arab Emirates (UAE). Established in 2006 and headquartered in Abu Dhabi, Daman has grown to become the largest health insurer in the region, catering to over 3 million members. The company operates under the umbrella of PureHealth Group, which is dedicated to creating a comprehensive healthcare ecosystem across the Middle East.
Company Overview
Daman specializes in providing a wide range of health insurance solutions tailored for both individual and corporate clients. Its offerings include various plans such as individual health insurance, corporate health coverage, travel insurance, and retirement plans. The company also extends specialized services like international emergency assistance and expert medical opinions, ensuring that members receive top-notch healthcare support when needed.
Daman’s strategic vision emphasizes innovation and accessibility. It operates an extensive network of over 3,000 medical facilities within the UAE and collaborates with healthcare providers across more than 45 countries. This vast network allows members to access quality healthcare services seamlessly. The company’s commitment to enhancing its services is evident through its investment in advanced technology and data-driven analysis, enabling it to stay at the forefront of the industry.
Leadership: Khaled Ateeq Aldhaheri
In February 2024, Khaled Ateeq Aldhaheri was appointed as CEO of Daman. With over two decades of experience in the healthcare sector, Aldhaheri brings a wealth of knowledge and leadership skills to his role. Before becoming CEO, he served as the acting CEO of Daman and held key positions within Abu Dhabi Health Services (SEHA), including chief commercial officer and chief financial officer.
Aldhaheri’s appointment reflects the company’s commitment to empowering national talent within the UAE’s healthcare sector. His leadership style focuses on driving growth while ensuring that the company remains aligned with PureHealth’s vision of promoting healthier lives for all residents. Under his guidance, the company aims to enhance its service offerings and expand its reach within the UAE.
Daman’s Innovative Solutions in Health Insurance
Daman has introduced several innovative solutions to the health insurance sector, including:
- Hayakom Digital Booth: In partnership with e& Enterprise, Daman launched the ‘Hayakom Digital Booth,’ a self-service health insurance kiosk that provides 24/7 accessibility to insurance services. These kiosks utilize IoT and AI, featuring Emirates ID biometric and identity verification, interactive touchscreens, and advanced document scanning. The plan includes expanding to over 20 locations within three years.
- Cardless Insurance Services: Daman was the first in the region to link health insurance policies to a member’s Emirates ID, eliminating the need for physical insurance cards.
- “Hayakom Thiqa” Digital Branch Services: Daman launched digital branch services in 2021, providing members with online access to a comprehensive range of services.
- Online Health Insurance Portal: Daman has an online web portal where its 1,800,000 customers can access their insurance policies, records, and claims and conduct their health insurance transactions online 24/7.
The National Health Insurance Company – Daman represents a cornerstone of health insurance in the UAE. With a robust membership base and an extensive network of healthcare providers, it continues to set benchmarks in service quality and innovation. Under the leadership of Khaled, the company is poised for further growth and success in enhancing healthcare access for all residents of the UAE.
Future Goals
Looking ahead, Khaled envisions Daman continuing its trajectory of growth and innovation. He emphasizes the importance of developing new solutions that enable easy access to high-quality healthcare services for all members. As part of this vision, the company aims to strengthen partnerships with other organizations to broaden its service offerings.
Aldhaheri’s leadership is pivotal in steering the company towards achieving its goals while maintaining a focus on customer satisfaction and service excellence. His strategic direction will be essential as the company navigates the evolving landscape of health insurance in the UAE.
As Daman moves forward, it remains dedicated to its mission of providing affordable, high-quality health insurance solutions that cater to the diverse needs of its members. With a focus on innovation and strategic partnerships, the company is well-equipped to address future challenges in the healthcare sector while contributing positively to the overall well-being of society.
